1. Complaints Procedure

To replace sections 9.2.4 and 9.2.5 with the following:

9.2.4
If the matter remains unresolved, BAC’s officers will make a detailed report to the Accreditation Committee. The Accreditation Committee may then determine on one of the following courses of action:

»» not to proceed to consider the complaint further;

»» to require BAC’s officers to take further steps to resolve the issue. These may include an unannounced spot check inspection to the institution;

»» to require the institution to undertake remedial or compensatory action where the Committee considers that the institution has acted in breach of the conditions of accreditation. Where this is refused, the Committee may determine to withdraw accreditation from the institution;

»» to withdraw accreditation. This would normally happen only where an institution has refused to co-operate with the investigation of a complaint, refused to take remedial or compensatory action when asked to do so, or in extreme cases such as serious illegal behaviour on the part of the institution’s management. In these circumstances, the institution would have the right of appeal, as outlined in Section 8.

9.2.5
If there are three or more complaints against any one institution investigated by BAC within one year, BAC’s officers will make a further detailed report to the Accreditation Committee. The options listed above under 9.2.4 may again be exercised by the Committee.

2. Student Attendance Requirement

- retracted 20 May 2010

The addendum published on 8 March 2010 under this heading has been retracted and a further amendment has been made to the student attendance requirement included within the Accredition Handbook 2009-10.

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